Paid by DD for several years. Always goes out on 1st. Last went out on 1st June according to my bank.
Received email Friday saying no dd plan is active and I am in debit. First time I’ve ever been sent this type of email.
When does a payment made on the 1st hit your accounts?
Wonder if anyone else is having this problem.
Best answer by Transparent
Updated 11/06/2020 - We’re aware of a few members getting emails about a Direct Debit not being set up on their account, but this is only because it takes a few days for the payment arrangement to show on their new online account, so it’s prompting these automated emails that suggest there's nothing set up. The advice is the old payment arrangement will get transferred over within 4-6 days, with no actions required. It should be the same date and amount.
Oh no… not another mass emailing on a Friday!
Sorry to hear this
Have a look what another customer wrote about this just last week. It was picked up by the Moderator,
The likelihood is that the email itself has been incorrectly generated by the new Billing System.
Have either of you logged into your Online Account to check if it states that a payment was credited on 1st June? You should find the latest transactions in a box towards the foot of the Home page.