Left ovo months ago but still charging me £136 a month d/d even though I’m £400 in credit why?
Best answer by Transparent
Updated on 05/10/20: See the info below for causes of this delay and what you can do. The info in this update is taken from this topic, outlining the usual process:
When you switch away, your new energy supplier sends us your final meter readings so we can send your final statements. If your OVO account is in credit, we’ll send a refund straight to the bank account your Direct Debit used to come from within 7 working days of receiving your final bills. This process usually takes up to 6 weeks which is an industry time-frame. See our guide on switching suppliers for more info.
Thanks for posting here
That’s what happens if your new Energy Supplier hasn’t completed the switch process. It is their responsibility to guide this through the national meter databases, ECOES for electricity, and Xoserve for gas.
Once the databases confirm the transfers and the meter readings are confirmed as being within the stipulated margins of error, then OVO get sent a Switch-completed Notification. Without that (for each meter) they may not issue your Final Bill. This is laid down in the Regulations by Ofgem.
You have the right of complaint through your New Supplier, and you may ask your bank to stop the DD if you wish.