since last November been trying to get refund since switching . and DESPITE UMPTEEN PHONE CALLS no one has sorted out my rebate. you were happy to take my money but not happy to payback whats owed.
I would like some extra compensation now.
you have 7 days to respond otherwise I will have to take legal action
Best answer by Darran_OVO
Updated on 22/09/2020:
When you switch away, your new energy supplier sends us your final meter readings so we can send your final statements. If your OVO account is in credit, we’ll send a refund straight to the bank account your Direct Debit used to come from within 7 working days of receiving your final bills. This process usually takes up to 6 weeks which is an industry time-frame. See our guide on switching suppliers for more info.