I believe Spark energy has been taken over by OVO. I have been a Spark Customer since Feb 2019. I have had a lot of issues, but been completely ignored by Spark. I want to get in touch with Stephen Fitzpatrick, I have sent an email to his add: stephen.fitzpatrick@ ovoenergy.com. I am not sure if he would ever get to see my email.
I have sent over 45 emails to Spark and spent over 353 hours of phone call. with no help in sight
I need help desperately. I would be grateful for help.
Best answer by Ed_OVO
I’m really sorry to hear you’re having issues with Spark Energy.
Whilst we have acquired Spark, they’re still running as a separate company, which means not only do they have their own Customer Care Team, they have their own systems as well. This means, unfortunately, that I’m unable to access your account to have a look at what’s going on, so we’ll only be able to give you general advice on this one.
The other type of meter issue is if the meter is clocking too fast whilst an appliance is being used. This can be confirmed by doing a kettle test. To do this, make sure all appliances are turned off at the mains, except the kettle. Check the meter reading and write it down. Boil the kettle, and keep an eye on the meter reading. A typical 1.5L kettle uses about 0.1 kWh, so if it uses anymore than this, the meter may be faulty.
I’d recommend doing both of these, and sending them over to Spark so they can get a full understanding of the issues with the meter. Here’s their contact page, if you’re struggling to get email responses, I’d try the webchat system, or by calling, as these are more direct routes of contact.
We’d love to hear any updates about this one, as I’m sure there are others on this forum that have had similar issues, so it’s really helpful to gain insight into problems (and their solutions) like this.