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Warm Home Discount 2019-2020 - now taking applications!

Warm Home Discount 2019-2020 - now taking applications!
Nancy_OVO
Userlevel 6

Updated on 27/09/20: the info below is from our latest WHD topic here. 
 

Warm Home Discount (WHD) and how to get the info you need

 

The Warm Home Discount comes round every year. Time frames, processes and updates change which each new year, so the best placed to get the latest info and links to all the support pages you need, every year, is our Warm Home Discount guide - here

 

To register your interest in the 2020-2021 scheme (if you’re part of the Broader group who have to apply - see the guide linked above for more info) and get an email when the application window opens, click on this link here

 

I’m sure everyone is getting geared up to apply for the Warm Home Discount this year!

 

It’s not quite open yet, but the good news is you can request an email notification as soon as it does via this page.

 

Once you've received the email, you'll need to complete the full application form online.

 

If you have any questions or concerns about the application process, feel free to voice them below and we’ll be happy to help.

 

Thanks,

Nancy

Your guiding light(bulb)

70 replies

S
Rank
Userlevel 3
@Nancy_OVO I've just been advised that applications open on the 15th October 2019.



Is this correct?
Amy_OVO
Rank
Userlevel 6
it could well be the case, @SR3, where did you get this info?
OVO-Joyed to help!
L
Rank
I received this for the last two years from my previous supplier, it was possible to contact them to find out if I would be getting it with just a phone call. Sadly the system here penalises you to the tune of £15 for that so am trying to find out if I will get it this year and when, sadly information seems pretty much non-existent! Anyone have access to the information as it seems this system is a cynical way of gaining money...
Darran_OVO
Userlevel 7
@lepirate everything you need to know about this years application process is right here.



Hope this helps.



Darran
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L
Rank
Where??
Darran_OVO
Userlevel 7
You need to pre register via the link in the original post @lepirate and you'll get an email to tell you when the window is open. You can then apply online.
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D
Rank
Userlevel 1
when does the window open for this year
D
Rank
Userlevel 1

Hi has anyone had a email for the warm home discount window for this year :blush:  

C
Rank

Hi

I have today attempted to submit an online application for warm home discount 2019 - 2020.

However, upon clicking on the submit box - nothing happens.  I have tried several times.

Can anyone shed any light on what is wrong - is the system down?

Can I ring and apply? Although I am trying to avoid having to ring.

Many thanks

 

C
Rank

Just to add to the above post.  It is today the 15 October 2019 at 1:11 pm when I have attempted to apply.

Darran_OVO
Userlevel 7

Hi @coldaschristmas good news is the window opened at 12 noon, so you should be able to apply via the website now. 

 

Darran

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C
Rank

Hi Darren

I have attempted many times within the last hour using 2 different computers.  But it will not connect upon clicking the submit box after giving my name, address and account details.

Can you provide a link to the actual application form?

Are there any reported problems with the system - is it down?

Many thanks 

Darran_OVO
Userlevel 7

Here’s the link https://www.ovoenergy.com//warm-home-discount

 

 

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C
Rank

Hi Darran

That link does not work either.

When I click on the “next” box it flashes up connecting in bottom left of screen for a second. Then nothing happens.

What is the problem? Is the system down? Is the system down? Is your system down?

Many thanks

Darran_OVO
Userlevel 7

Hey @coldaschristmas we’ve checked our side and it’s definitely working.  If you have tried a few times earlier today, the best thing to do would be to clear your cache and then try and again.  It should work then. 

 

 

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J
Rank

The next button on the site does not work, it does not take you to the next page. There is a problem with your site

C
Rank

Yes - I agree - there is definately a problem with the OVO site.  I have attempted using different devices and from different locations. Something is wrong - would you look in to this OVO mods as it is frustrating and wasting a lot of time?

Kind regards

 

K
Rank
Userlevel 1

Yep, not working for me either. Tried two different machines on different internet sources, and cleared cookies/cache but still can’t get the Next button to work. 

S

It’s not working for me either – this is definitely a problem at OVO’s end. 

S
Rank

The ‘Next’ button is not working for me either. Have tried from different devices, different browsers, cleared cahce, cookies, etc. Still nothing.

J
Rank

I have now tried Chrome, Edge and Firefox on PC, tablet and phone...no joy (and yes, I cleared the cache)!

I also followed the link from the email from Ovo but just keep getting resolving host!

L
Rank

Hi has anyone had a email for the warm home discount window for this year :blush:  

yes just got mine but applycation will not submit tried on my lap top and on phone will not go NEXT 

J
Rank

Yep same here

L
Rank

I have now tried Chrome, Edge and Firefox on PC, tablet and phone...no joy (and yes, I cleared the cache)!

I also followed the link from the email from Ovo but just keep getting resolving host!

Hey@coldaschristmas we’ve checked our side and it’s definitely working.  If you have tried a few times earlier today, the best thing to do would be to clear your cache and then try and again.  It should work then. 

nope tried every pc in the house and all phones will not work 

 

 

D
Rank
Userlevel 1

same here tried all off the above but cant go beyond the next button surly its got to be a problem with the site any suggestions ovo this is so frustating!

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