Sorry to repeat this topic however my last question has just been deleted. Some of my previous comments have now been tagged into a different (non-related) thread.
I have just migrated to your new website and notice that I do not have a bill for April except a strange zero record for 30th alone. Are you having problems with your April 2020 billing run?
Best answer by Transparent
Erm… Yes, I see what you mean
If the Moderators don’t want this thread isolated, would it be appropriate to relocate the earlier discussion to this other Topic about the new Online Account Website? That’s where I’d expect to find it.
Paul5 I think you should email them anyway because the bit about the incorrect credit balance being moved across is something that must be fixed only for you.
The wider issues about the incorrect filename for downloading a PDF and having no bill for April (see above) will need addressing by the programming team (based in London).
I’ve deliberately provided the links here in case your messages get relocated again before Customer Services deal with your email. Please give them the URL for this Topic and make sure they know your Forum ID is paul5 so that they stand a fighting chance of reading this discussion!