My most expensive winter bill was less than my monthly DD.
Why do you refuse to refund?
Best answer by Anonymous
Updated on 13/10/20: We’ve recently made a tutorial on credit refunds, see this here
I'm glad to hear you got there in the end
Just so you know for the future, to get a refund you'll need to have had a recent statement based on actual meter readings - that way you know your credit balance is accurate.
Sort the refund in the Payments sections of your online account here.
More info on initiating refunds here.
Have you got any plans for that £300?