I have tried to change my Direct debt amount to the recommended amount and slightly increase it but is not working.
Best answer by MikeE
Updated on 01/09/20:
How do you calculate my Direct Debit?
When you comes on supply with us, we’ll use your annual usage figures to calculate how much your energy will cost over the year. Once we’ve got the annual amount, we’ll divide this into 12 - this will give us the Direct Debit amount.
If you haven’t got your annual usage figures, we’ll use the national averages. You would then need to send us regular readings for at least 3 months, then we’ll manually calculated the annual figure.
Changing my Direct Debit: How to video
Direct Debit FAQs:
See this topic for 7 of the most comm Direct Debit questions
I had the same problem but found out that it works if you change the payment amount on the OVO website as opposed to the OVO app.