- I paid £73 on March 1st to cover period of gas and electric Feb 1- Feb 31.
- I paid the final statement that was sent to me £35.19 on 30th March, which I assumed covered March 1 - March 24th.
- I was then charged £73 on April 1st which I disputed, as I had already paid my final statement and had moved out of the property. This was refunded.
I was told OVO can't see the payment of £73 on March 1st because it was made to Economy Energy who would have been my provider in February.
Has anybody else had an absolute nightmare with EE and OVO? I've called customer service and no one can give me a month by month clear account of what I owed but I am certain I am paid up to date. Absolute nightmare, I just want to get this account closed and never speak to OVO again!
Best answer by Amy_OVO
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