Until this month my single monthly statement used to show both my gas and electricity consumption. This month I have received two separate statements, one for gas and one for electricity. Why is that? In addition each of the two statements only covers 9 days and not a monthly period. Does any one know why the statements have changed in this way?
Best answer by Darran_OVO
You can get these back on one bill, we just need to make some changes to part of your account to sort this. Just give us a quick call, the current wait time is only 4 minutes, so you’ll get through to someone pretty quickly and we can get this resolved. :) You can contact us again via Facebook, but might be quicker, given the current wait time to call.
Worth noting you wouldn’t lose your SSR for calling about this, as you need to call to resolve, its not something you can do yourself online. :)