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Where has my personal projection gone?

  • 21 March 2019
  • 4 replies
  • 108 views

Where has it gone?

since OVO stopped proving statements and just give a monthly spend.
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Best answer by Nancy_OVO 28 March 2019, 16:08

Hey @Hongkongandy,

Sounds like there may be something holding up your bill. Drop the team a message on Facebook and they'll be able to look into this for you: m.me/ovoenergy

Cheers
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4 replies

Userlevel 6
Hi @Hongkongandy,

I'm not sure what figure you're referring to. You should have a personal projection of the first page of every statement we send you.

Give us a bit more detail and I'm sure we'll be able to help.
Hi, I don’t get a statement......

the app app just gives usage and cost.
The web site states: Your statements will be waiting for you in My OVO for as long as you’re an OVO customer.

my last statement was Oct 18??
Userlevel 6
Hey @Hongkongandy,

Sounds like there may be something holding up your bill. Drop the team a message on Facebook and they'll be able to look into this for you: m.me/ovoenergy

Cheers

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