Ovo had been emailing me to increase my direct debits. They said I owed over £43, but online & on my app I was a balance of £3. I phoned up & lady who answered said they had 2 accounting systems. I escalated this to a team leader as I was annoyed that a company who encourages customers to do everything online , was providing inaccurate info online. Still did not get proper answer as to why this is happening. Anyone else come across this?