I received my first gas and electricity bill last week, which was based on estimates since I had only provided a reading when I moved in. However, after realising I needed to submit monthly readings, I submitted the readings straight away and realised I was overcharged. In that month, I spent less energy than what was actually estimated.
Will the amount I was charged for be adjust now that the real usage can be calculated? How will I be refunded for that?
Many thanks for your help!
Best answer by Transparent
Welcome to the Forum :)
I'm unsure if you realise that the OVO Forum is responded to by fellow customers, rather than OVO Customer Support.
However, I can answer your question...
The actual readings you've just submitted will be used to calculate the next bill. Since this is cumulative, it will automatically adjust for the previous high estimates. You need do nothing more.
You don't say if you are paying by Direct Debit, nor when your contract started. If you fill in these details on your Forum Profile it helps us to give more accurate responses. But feel free to post here again if you'd like clarification of the billing process.