Solved

My EV charger has stopped working?

  • 26 August 2019
  • 3 replies
  • 364 views

Hi. My EV charger has stopped working having been great in the 6w I have had it. Now no lights are showing, the Kaluza App says 'not connected. I have tried switching it off at the fuse box, restarting the modem etc etc. Nothing ..... Guide says - 'no power'. I say I can't see why. Any suggestions other than calling the help line?
icon

Best answer by Amy_OVO 29 August 2019, 16:04

I have an update @nickprice!

Please send an email to support@kaluza.com and explain the problem and they'll get back to you asap!

Hope this helps!
View original

3 replies

Userlevel 6
Badge +1
Hi @nickprice what make is your charger? Is it an OVO smart charger, if so you should contact OVO’s charger team, I’m sure @Amy_OVO will organise this for you
Userlevel 5
Badge
Welcome to the forum, @nickprice, leave this with me to chase up and I'll be back with you with an answer.

In the meantime @Peetee, @PeterR1947 and @ITGeek123 any ideas?

☺
Userlevel 5
Badge
I have an update @nickprice!

Please send an email to support@kaluza.com and explain the problem and they'll get back to you asap!

Hope this helps!

Reply