What do you find the most boring thing about energy?

  • 10 February 2017
  • 10 replies
  • 746 views

Userlevel 5
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We know you might not think energy is the most interesting of subjects, but we do. What would you like to hear more about, or less about?

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10 replies

Userlevel 1
When comparing prices between energy companies, the details are presented as standing charges and unit prices. So we still have to trust the estimated totals presented by the firms vying for our custom because it would be too boring to calculate.
Userlevel 5
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Yeah, it can be a bit confusing! We'll also give a projected estimate for what you think you'll spend each month, but this will also be dependent upon the information provided. The more accurate this is (e.g. consumption figures) then the more accurate the Direct Debit estimate will be. The best thing is to always look at the unit price and standing charge (even if it is a bit boring) as this is where you'll be able to save some pennies.

Lucy
Userlevel 1
Doesn't help because the standing charge is cheaper on one but the unit price is dearer, and vice versa with the other.
Userlevel 7
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Doesn't help because the standing charge is cheaper on one but the unit price is dearer, and vice versa with the other.

Yep that’s also true, Yorick.

The Tariff Comparison Rate (TPR) was created for this reason, and can be found on the quote page as well. It gives a few options to help get around this, including asking how much you tend to spend (and use) a month/year.

Check it out and let us know if you found it helpful in comparing prices: http://ovoener.gy/Quote.

Tim
Userlevel 1
Sorry, it doesn't seem logical to me. You emailed me with a cheaper tariff recently. Cheaper each month, set for 2 years, but a higher unit rate. Couldn't see the logic so deleted it. The link today from my postcode offered me 4 green tariffs about £20 a month cheaper each. 3 were 33% green, the 4th 100% green and you'd plant 5 trees on my behalf. But we know the electricity coming through the cables will still be the same as that supplied to my neighbours who are with other suppliers.
That's why I find energy MIND-BOGGINGLY boring! You must feel like President Trump's Press attache who has to explain to reporters what Trump meant to say.
All we customers ask is for things that are easier to understand. You and your colleagues say you don't know why some halogen bulbs give out more light for watts used than others do. So you put it on the Forum for other customers to answer. Couldn't you ask a light bulb manufacturer's PR team to explain it in simple language for us OAPs?
Now I know how Victor Meldrew used to feel. 🙂
Userlevel 7
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Sorry, it doesn't seem logical to me. You emailed me with a cheaper tariff recently. Cheaper each month, set for 2 years, but a higher unit rate. Couldn't see the logic so deleted it. The link today from my postcode offered me 4 green tariffs about £20 a month cheaper each. 3 were 33% green, the 4th 100% green and you'd plant 5 trees on my behalf. But we know the electricity coming through the cables will still be the same as that supplied to my neighbours who are with other suppliers.
That's why I find energy MIND-BOGGINGLY boring! You must feel like President Trump's Press attache who has to explain to reporters what Trump meant to say.
All we customers ask is for things that are easier to understand. You and your colleagues say you don't know why some halogen bulbs give out more light for watts used than others do. So you put it on the Forum for other customers to answer. Couldn't you ask a light bulb manufacturer's PR team to explain it in simple language for us OAPs?
Now I know how Victor Meldrew used to feel. :-)


You’re telling it how it is, Yorick, and I recon you aren't the only energy user out there who feels the same way. At OVO we try to do things differently, to change this perspective. I’ll hold my hands up and admit we've got a long way to go still!

About those tariffs: there’s 4 available to you, one of which is 100% renewable. As you mentioned, the electricity flowing to your house is a mix of anything, just like the electricity going to your neighbors. The only difference is we buy the energy of a Greener Energy tariff customer from 100% renewable sources (and the rest, at least 33% renewable). The more customers on these tariffs, the more energy producers might switch to renewable sources, and that’s good for all of us! More info on the tariffs we offer here.

I’m sorry that I can't be of more help on energy saving light bulbs. We don't supply them, so we’re not the experts, but we do know they’re a good idea. Maybe check Google with ‘light bulb comparison’ to the get the technical know how, but first, make sure to check out our OVO Answers page on it here.

Tim
Userlevel 1
The only way I found this thread again was to use the link from an earlier email. Had tried earlier to use search but no keywords found it. Re energy saving light bulbs, I'm amazed that you don't want to find the answer for your personal benefit at home and that your company don't have access to an electrician who could explain.

So I give up with this blog. Any questions I'll ring your customer services. The fact that this is a free call number was one of the reasons I chose Ovo. Sky customers welcome their blog because it is so expensive to phone them. I don't know if you answered my other question on the forum because I can't find it. If you did, you can't have sent me an email prompt.

A PR team is only as good as the info they're given so if your seniors can't be bothered, why should the customers?
Userlevel 7
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The only way I found this thread again was to use the link from an earlier email. Had tried earlier to use search but no keywords found it. Re energy saving light bulbs, I'm amazed that you don't want to find the answer for your personal benefit at home and that your company don't have access to an electrician who could explain.

So I give up with this blog. Any questions I'll ring your customer services. The fact that this is a free call number was one of the reasons I chose Ovo. Sky customers welcome their blog because it is so expensive to phone them. I don't know if you answered my other question on the forum because I can't find it. If you did, you can't have sent me an email prompt.

A PR team is only as good as the info they're given so if your seniors can't be bothered, why should the customers?


Thanks for sharing these concerns, Yorick.

A little tip to find topics is to view the ‘Recently active topics’ list. Navigate to this page via the drop down menu near the top right of the page. The more recent the latest activity was, the nearer the top of the list it will be. You can also use the search bar on this ‘Recently active topics’ section or the actual forum that your topic sits in. Remember a word from the title - for example, type in ‘boring’ into any of the search bars and this topic will show at the top.

We want users to have the choice of calling up, messaging us via email, social media or via the forum. The latter offers you the option to hear it from another customers point of view. It’s early days with this forum, but as more users sign up, you’ll find experts in energy saving light bulbs or any other area coming out with the advice you’re looking for. Give it time, Yorick, we’d be sad if you weren’t a part of this new and growing forum!

Tim
Userlevel 1
Hi Yorick,
Try going to the OfGEM website for their recommended domestic energy switching site; also have a look at Which magazine/website for member feedback on the service quality of the domestic suppliers. These two sources are what I used before I changed to OVO.
Good Luck
Userlevel 7
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Old topic here, let's close it down! The debate on privitisation vs nationalisation goes on over here 🕵🕵🏻🕵🏼🕵🏾🕵🏻