I am so disappointed with this. I have followed the link from my homepage to the Corgi page. It states that it as easy as 1. 2. 3. To get a new boiler installed with your choice of date. After booking it in I received an email from Corgi to say they would contact me about the pre installation. 2 days before the booked date we had no contact . I called Corgi who told me that there was 'no chance' of having the boiler fitted on the day that was agreed. They couldn't give me a date at all. The customer service guy gave me the number of the installer and told me to contact him myself. We arranged an afternoon. He didn't arrive. When I asked him when he would come. He said I don't know' He said he would call over the weekend. No call. We called him again arranged another afternoon. He didn't arrive. No call from him. I called OVO. They said they could do nothing. This morning I cancelled the whole thing and asked for a refund. Even though my payment was immediate I have to wait 5-10 days. Thoroughly dissapointed.