"Energy firms botch supplier switches", read a 2014 Daily Telegraph report in 2014 detailing thousands of energy switching customers who had been overcharged as a result of legacy, computer disk based systems. Enter Project Nexus, an OFGEM run scheme to replace the aging UK Link System for administering gas payments run by xoserve. It is supposed to go live on June 1st, but the actual switch over takes place from late May 2017 to June 6th. During this time customers switching may experience delays we are warned. But will the post June 6 era really benefit from a better system? What about the system for collating electricity meter payments, does that need modernising too? Will the changes benefit those with both smart Gas and Eletricity meters? What do consumers need to know if the change over causes more problems than expected, who do they call?
If anyone's been tracking this, do jump in and comment, what does OVO have to say?