Get your Warm Home Discount queries answered here!


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There are many things to consider with the Warm Home Discount, and there’s a lot to get your head around. First up, we have this OVO Answers page to help. If that doesn't cut the mustard, I’ve posted this topic as a great place to collect your queries.

Hopefully we can work them out together!

42 replies

Hi,
I applied for and was accepted for the Warm Home Discount.
on 2/2/17 you sent me an email saying that Pay Point would add the money to my account if I kept on taoping up at the same place. It Hasn't happened.
I don't have a smart meter as they can't be fitted here are there is no modile phone signal.
When will I get the payment? or How do I get the payment?
Thanks
Carrie
Hi again,
thanks to the wonderful peeps at OVO we got it sorted out.
Typically mine was a special case, so I won't suggest you ring, unless you have a non smart meter, on a smart meter contract.
This only usually happens if there is no mobile phone signal at your home.
In theory one day I will be able to get a mobile phone signal and then they will install me a smart meter.
Until then I will just have to accept that I am always an odd case!
Cheers
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I was just looking into this for you, CarrieMB so thank you for the update! Glad to hear the team were able to get this sorted for you.

Lucy
I was also issued the discount and am still waiting for it to be credited to my meter. In spite of being issued 2 new keys and being told that i had made ample top ups. This is getting ridiculous.
What is warm home discount pl
I changed to ovo last year from British gas I applied for the warm home discount I got an email back saying I would receive it I have 5 kids under 6 and I have been paying nearly £200 a month and never received a payment either. I have rang numerous times and keep being told I will have money put on my smart meter and it still hasn't gone on. I'm now actually thinking of leaving ovo as it's just getting far too expensive
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Pooh736 wrote:

I was also issued the discount and am still waiting for it to be credited to my meter. In spite of being issued 2 new keys and being told that i had made ample top ups. This is getting ridiculous.



Hey Pooh736,

From my understanding, you’ll need to make 3-5 small top ups (£1 will do) over consecutive days in order for the Warm Home Discount to go onto your meter.

Have any other Pay as you go users on here managed to make the top ups and receive their Warm Home Discount payment? Would be great if you could offer some advice to, Pooh736.

Lucy
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Jeanie wrote:

What is warm home discount pl



Hello Jeanie!

Great question. The Warm Home Discount is a one off payment of £140 off of eligible customers electricity bills. For more information on this, check out the Gov.UK website here.

To see if you’d be eligible, check out our OVO answers page here.

Please note that applications will reopen again around September/October.

Lucy
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Sara_r89 wrote:

I changed to ovo last year from British gas I applied for the warm home discount I got an email back saying I would receive it I have 5 kids under 6 and I have been paying nearly £200 a month and never received a payment either. I have rang numerous times and keep being told I will have money put on my smart meter and it still hasn't gone on. I'm now actually thinking of leaving ovo as it's just getting far too expensive



If your Warm Home Discount application was approved (by the sounds of it it was) then you’ll receive the payment by 31st May 2017 (the deadline set by Ofgem).

Hope this helps.
Lucy
Many thanks shame we missed out this year
I need to wait to have meters fitted to get my home warmth discount. Been waitin since october to have them fitted but the appoitments keep bein cancelled. The quicker i can leave the better. This is one of the worse energy supplier ive been with...
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Shaan86 wrote:

I need to wait to have meters fitted to get my home warmth discount. Been waitin since october to have them fitted but the appoitments keep bein cancelled. The quicker i can leave the better. This is one of the worse energy supplier ive been with...



Hi Shaan,

It's such a shame to hear about your experience with OVO. Although it will effect how you get the payment, successful applicants will get this Warm Home Discount no matter what meter type they have. Can you tell us a bit more about this, or contact our Social team via Facebook or Twitter for this to be looked into?

Tim
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Hey guys

As you are aware I was with OVO and made the mistake of moving away but was only away for about 4 weeks and quickly realised it was a bad mistake.

Anyway I was awarded warmer homes discount but never actually received it. Have I lost it altogether because of this 4 week absence :( I know I can apply again when the applications open however I am curious as to what will happen to the money I was awarded.
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Smiter wrote:

Hey guys

As you are aware I was with OVO and made the mistake of moving away but was only away for about 4 weeks and quickly realised it was a bad mistake.

Anyway I was awarded warmer homes discount but never actually received it. Have I lost it altogether because of this 4 week absence :( I know I can apply again when the applications open however I am curious as to what will happen to the money I was awarded.



Hi Smiter,

It's great to hear that you (and your ferrets) have made your way back to OVO! If your application for the Warm Home Discount was successful and you're back on supply with us, you will be getting this payment. This might need to be paid to you manually though, so send me a PM with your new account number (or full address), full name and DoB. I'll get the ball rolling.

By the way, I've moved this query to another topic on the Warm Home Discount scheme - hope that's OK.

Tim
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Hi, applied and was accepted for warm home discount and still waiting for payment. Single parent of a child with autism so that payment will bridge a big gap. When can i expect payment please? Had expected it credited to my account by now. But so far nothing
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Tim_OVO wrote:

Smiter wrote:

Hey guys

As you are aware I was with OVO and made the mistake of moving away but was only away for about 4 weeks and quickly realised it was a bad mistake.

Anyway I was awarded warmer homes discount but never actually received it. Have I lost it altogether because of this 4 week absence :( I know I can apply again when the applications open however I am curious as to what will happen to the money I was awarded.



Hi Smiter,

It's great to hear that you (and your ferrets) have made your way back to OVO! If your application for the Warm Home Discount was successful and you're back on supply with us, you will be getting this payment. This might need to be paid to you manually though, so send me a PM with your new account number (or full address), full name and DoB. I'll get the ball rolling.

By the way, I've moved this query to another topic on the Warm Home Discount scheme - hope that's OK.

Tim



wondered where the post had gone lol. I'll message you now. Thanks.
Userlevel 1
Hi we were awarded the Warm Home Discount - but yet to receive anything we always go to the same shop to top-up our key I even emailed OVO personally 3 months ago, but haven't had a reply at all!!
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Apparently the energy companies have till the end of May to pay out.
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True but to receive a letter 4 months ago stating if you make 3-5 consecutive top-ups it'll be put on after that and then nothing happens is a bit misleading. May as well just scrapped the letter and just said wait until 31st may.
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peteyb3 wrote:

True but to receive a letter 4 months ago stating if you make 3-5 consecutive top-ups it'll be put on after that and then nothing happens is a bit misleading. May as well just scrapped the letter and just said wait until 31st may.



That is strange - the letter sounds pointless. I hope you get the WHD ASAP!
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peteyb3 wrote:

Hi we were awarded the Warm Home Discount - but yet to receive anything we always go to the same shop to top-up our key I even emailed OVO personally 3 months ago, but haven't had a reply at all!!



Hey @peteyb3. This does seem odd. If you’ve made the consecutive top ups, and nothing has happened, please send me a PM with your name, DoB and OVO account number and I can look into this for you.

@Smiter is also right. For the Broader group Warm Home Discount payments, we have until 31st MAy 2017 to make the payments. For the Core group, these will have been paid by 31st March 2017.

Lucy
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Has anyone had their warm home discount yet, I have been waiting for nearly two and a half months to get mine and I am still waiting
Userlevel 6
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Tiger wrote:

Has anyone had their warm home discount yet, I have been waiting for nearly two and a half months to get mine and I am still waiting



Hi @Tiger welcome to the forum and thanks for posting.

Sorry to hear you've not received your warm home discount as of yet.

The way warm home discounts work is that if you’re part of the Broader Group, you’ll receive your payment by 31st May 2017. (Payments are being released on a daily basis so keep an eye out for it!)

If you’re part of the Core group (you’ll be part of this group if you were getting the Guarantee Credit element of Pension Credit on the qualifying date of 10th July 2016), you should have received this payment by 31st March 2017. If you're part of the Core Group I suggest you contact OVO customer care team via phone or social media (if social media please include your full name, address and OVO account number along with brief details of your query, one of the team will get back to you shortly)

Hopefully you get it soon, please do post and let us know when it arrives :)

Have a lovely weekend!
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I got mine a couple of days ago. :D
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Smiter wrote:

I got mine a couple of days ago. :D


Excellent stuff :)

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